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Terms of Engagement and Consent

 

This outlines the framework for your services with Louise Southall - Mind, Body and Bowl Nutrition. On booking a consultation with Louise Southall - Mind, Body and Bowl Nutrition you agree to the terms of engagement outlined below.

Your consultant will go through it with you in the first session of your work together. Please talk with them if there is anything you would like clarified and then accept these conditions at the point of making your booking.

You will discuss and agree what support you want from your consultant in your first session and review the progress and focus of your work together as you go along.

 

Nutritional Therapy Descriptor

 

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health.

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following:

  • The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.

  • Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.

  • Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.

  • Nutritional advice is not a substitute for professional medical advice and/or treatment.

  • Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.

  • Standards of professional practice in Nutritional Therapy are governed by the General Naturopathic Council’s Codes of Ethics for Professional Practice and must work within the Naturopathic National Occupational Standards (NOS).

  • This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following:

  • I am responsible for contacting my GP about any health concerns.

  • I give permission for you to contact my GP regarding any agreed aspects of my case.

  • If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.

  • It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.

  • If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.

  • I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.

  • Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

If you would like further information on what’s involved or to book a free twenty-minute discovery call, feel free to get in touch.

 

Payment and Cancellation Policy

 

Payment is required in advance of your consultation, or at the consultation if paying in person in cash. A forty-eight-hour notice of cancellation is required, or the full fee will be payable. In case of illness or emergency, Louise Southall - Mind Body and Bowl Nutrition may reduce or waive the cancellation fee if the appointment is rebooked within a specific timeframe, e.g. a week.

 

Working on Skype, Zoom, Phone & FaceTime

 

It is your responsibility to have a working internet connection for all online sessions. You will be charged for scheduled sessions if your consultant is waiting for your call, but you are unable to connect online.

Louise Southall - Mind, Body and Bowl Nutrition practices in accordance with the Association of Naturopathic Practitioners & Nutritional Therapy’s ethical framework.

 

GDPR

 

It is confidential that you are a client of Mind, Body and Bowl Nutrition as well as what you discuss in your sessions. There are however, some limits and exceptions to confidentiality.

If your consultant has serious concerns about your safety or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact.

Mind, Body and Bowl Nutrition keeps a record of your name, contact details and dates and times of appointments on a password-protected database. Your consultant is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by Louise Southall - Mind, Body & Bowl Nutrition to evaluate the service, contain anonymised data and will not contain any identifying information of clients.

 

How Mind, Body and Bowl Nutrition may use the information held about you:

  • It may be necessary to share some personal information when referring you for laboratory tests

  • If you sign up for newsletters, may use your e-mail address to send you marketing information but will never give or sell your e-mail address to anyone else for personal or financial gain.

  • Keep your personal data for no longer than is necessary. The length of time it is retained will depend on any legal obligations (such as data protection, insurance purposes, tax recording purposes etc.), legitimate business interests, or the existence of your consent.

 

You have the following rights:

  • The right to be informed about what personal information is currently held about you, the purposes of processing such information, and details of anyone that Mind, Body and Bowl Nutrition has shared that information with.

  • The right of access to any personal information that Mind, Body and Bowl Nutrition holds about you.

  • The right to rectify any incorrect or incomplete information that Mind, Body and Bowl Nutrition holds about you.

  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from Mind, Body and Bowl Nutrition.

  • The right to lodge a complaint or seek judicial remedy if appropriate.

 

You can withdraw your consent to any of the above at any time by emailing:

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